Damaged/Faulty on Arrival
Goods which are damaged, dead or faulty on arrival must be reported within 5 business days of delivery, failing to do so your return will be treated as a warranty repair.
We may from time to time accept goods later than 5 days as dead on arrival if acceptable reason and proof are provided.
All returned goods must include all original packaging and accessories or else the return will not be accepted.
Incorrect Goods
If you receive goods which you did not order you must report it to us within 5 business days of delivery, failing to do so you will not be able to return the incorrect goods. We may from time to time accept returning of incorrect goods older than 5 business days.
All returned goods must be unopened if they are individually packaged, some goods may be accepted if opened if unused and no missing parts.
Unwanted Goods
If you receive the goods and no longer want them or change your mind, you must report it to us within 5 business days of delivery, failing to do so you will not be able to return the unwanted goods. We may from time to time accept returning of incorrect goods older than 5 business days.
Some items are not returnable, please check with us first, once confirmed you must return the goods to the store it was shipped from, once the store receives the goods in original packaging, undamaged with all accessories in a condition that it can be resold we will credit your account or refund you directly to your bank account.
If you want us to send our courier to collect the goods we can do so but the courier fees would be deducted from the refunded amount.
Returns for Guarantees and Warranties
All goods returned under guarantees must include the original packaging as well as all accessories, manuals, etc. Goods must not be damaged, scratched, scuffed, misused, abused or in any condition that differs from the condition in which the goods were received.
Goods returned for warranty repair, where not stated otherwise in the warranty, shall be for the customers account, goods returned for warranties, guarantees or refunds where applicable will not include any delivery charges, this includes the initial delivery as well as us collecting the goods to be returned.
Refund on Delivery and Bank Fees
Courier, post and/or delivery fees are non-refundable!
Bank charges if applicable and Payfast fees are also non-refundable!
We may from time to time waive certain sections of this agreement where acceptable reasons are provided.
By placing an order you accept that you have read and agree to all our terms and policies.